Privacy Policy

1. Contact Information

You may contact us at the email address above with privacy questions, listing correction or removal requests, SMS opt-out questions, or data-related requests.

2. Information We Collect

We may collect information from operators, homeowners, visitors, prospective customers, directory users, and others who interact with Fresh Heart Pro.

Information You Provide Directly

We may collect information you provide when you:

• Submit a website form
• Complete a setup survey
• Claim or update a directory listing
• Purchase or subscribe to a Fresh Heart Pro service
• Contact us by email, phone, text message, or web form
• Request information about Fresh Heart Pro
• Provide testimonial, review, profile, or business information
• Schedule a conversation or appointment
• Interact with our directory or listed operators

This information may include:

• Name
• Business name
• Business address
• Mailing address
• Email address
• Phone number
• Website URL
• Trade category or service type
• Service area
• Business profile information
• Directory listing information
• Survey responses
• Client relationship or past-client opportunity information
• Testimonial or review content
• Communications with us
• Payment and subscription status
• SMS consent records
• Preferences and communication choices

Information from Public Sources

For basic directory listings, we may collect or use publicly available business information, such as business name, website, phone number, service category, and service area.

A basic starter listing created from public information is not a certification, endorsement, ranking, or paid placement. Businesses may contact us to request correction, updating, claiming, or removal of a listing.

Payment Information

Payments may be processed through Stripe or another payment provider. We do not intentionally store full payment card numbers on our own systems. Payment processors may collect payment card information, billing information, transaction details, and related payment data according to their own privacy practices and terms.

Automatically Collected Information

When you visit our website or interact with our online services, we may collect information automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate location derived from IP address
• Date and time of visit
• Interactions with forms, pages, buttons, and links
• Cookie and analytics information

We may use tools such as Google Analytics to understand website traffic, improve our pages, measure outreach performance, and improve our services.

3. How We Use Information

We may use information for the following purposes:

• To operate the Fresh Heart Pro website and directory
• To create, display, update, claim, or remove directory listings
• To provide operator profiles and related directory functions
• To process payments and subscriptions
• To communicate with operators, visitors, homeowners, and prospective customers
• To respond to inquiries and support requests
• To send appointment reminders, setup information, service updates, and related communications
• To administer surveys, intake forms, and profile-claim processes
• To provide profile refinement, relationship-building tools, and related services
• To develop Fresh Heart Pro offerings, including directory, profile, reconnection, testimonial, and client documentation tools
• To analyze website usage and improve user experience
• To protect our website, business, users, and services
• To comply with legal, regulatory, carrier, payment processor, and platform requirements
• To enforce our Terms of Service and other policies
• To maintain records of consent, communications, transactions, and service activity

4. Directory Listings and Public Profile Information

Fresh Heart Pro may display business listing information publicly in its directory, including business name, trade category, service area, website, phone number, profile description, images, testimonials, and other information submitted or approved for publication.

If your business appears in a basic starter listing created from public information, you may request that we correct, update, claim, or remove the listing by contacting us at [email protected].

Claimed or enhanced profiles may include additional information provided by the business. Businesses are responsible for ensuring that information they submit is accurate, lawful, and not misleading.

5. SMS and Text Message Privacy

Fresh Heart Pro may send SMS or text messages to individuals who have provided appropriate consent. These messages may include account, profile, directory, survey, appointment, service, support, and related updates. We may also offer optional marketing or relationship updates where permitted and where consent has been provided.

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. You may receive a confirmation message after opting out. You may reply HELP for assistance or contact us at [email protected].

Consent to receive text messages is not a condition of purchase.

No Sharing of SMS Consent for Marketing

We do not sell, rent, or share mobile information, SMS opt-in data, or text messaging consent with third parties or affiliates for marketing or promotional purposes.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except as necessary with service providers who help us deliver text messages, operate our communications systems, comply with law, or provide services on our behalf, and who are not permitted to use that information for their own marketing purposes.

6. Email Communications

We may send emails related to directory listings, profile claims, setup surveys, appointments, account administration, service updates, payment status, and related Fresh Heart Pro offerings.

You may unsubscribe from marketing emails using the unsubscribe link included in those emails where available, or by contacting us at [email protected]. We may still send non-marketing communications related to active services, transactions, support, legal notices, or account administration.

7. Cookies and Analytics

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, improve page performance, and measure outreach or marketing activity.

We may use Google Analytics or similar tools to collect aggregated or pseudonymous information about website usage.

You can control cookies through your browser settings. Disabling cookies may affect how some website features function.

8. How We Share Information

We may share information with service providers and vendors who help us operate Fresh Heart Pro, including:

• Payment processors, such as Stripe
• CRM, communication, and automation platforms, such as GoHighLevel
• Directory software providers, such as SmartDirectoryAI
• Website hosting and WordPress-related services
• Data organization and workflow tools, such as Notion
• Email and productivity providers, such as Google Workspace
• Analytics providers, such as Google Analytics
• Professional advisors, such as accountants, legal advisors, or consultants
• Contractors or service providers who assist with website, directory, communication, support, or operations

We may also share information:

• To comply with law, legal process, regulation, subpoena, or governmental request
• To protect the rights, safety, property, or security of Fresh Heart Pro, Fresh Heart LLC, users, operators, homeowners, visitors, or others
• To enforce our Terms of Service or other agreements
• In connection with a business transaction, such as merger, acquisition, financing, reorganization, or sale of assets
• With your consent or at your direction

We do not sell personal information in the ordinary sense of exchanging it for money. We also do not sell or share SMS opt-in data or mobile consent information for marketing or promotional purposes.

9. Third-Party Services and Links

Our website and directory may include links to third-party websites, operator websites, payment pages, calendar tools, maps, review platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Your use of third-party services is governed by their own privacy policies and terms.

10. Data Retention

We retain information for as long as reasonably necessary to operate Fresh Heart Pro, provide services, maintain directory listings, manage accounts, keep business records, comply with legal and payment obligations, resolve disputes, enforce agreements, and improve our services.

We may retain certain records, such as transaction history, consent records, communications, listing history, and legal or accounting records, for longer periods where required or appropriate.

11. Data Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no website, platform, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for keeping any account access credentials confidential and for notifying us if you believe your information or account access has been compromised.

12. Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information.

You may contact us at [email protected] to request:

• Access to certain information we maintain about you
• Correction of inaccurate information
• Deletion of certain information, where applicable
• Updating, claiming, or removal of a directory listing
• Opt-out of marketing communications
• Opt-out of SMS messages
• Information about our privacy practices

We may need to verify your identity or authority before fulfilling certain requests.

13. California Privacy Notice

Fresh Heart Pro is operated by Fresh Heart LLC and currently serves Orange County and Greater Los Angeles. If you are a California resident, California law may provide certain rights regarding personal information, subject to exceptions.

These rights may include the right to know what categories of personal information we collect, use, disclose, or share; the right to request correction or deletion of certain personal information; the right to opt out of certain sharing; and the right not to be discriminated against for exercising privacy rights.

To submit a privacy request, contact us at [email protected].

We do not knowingly sell personal information. We do not sell or share mobile opt-in data or SMS consent for marketing or promotional purposes.

14. Children's Privacy

Fresh Heart Pro is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us at [email protected].

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the effective date above. Continued use of our website, directory, or services after an updated Privacy Policy is posted means you accept the updated policy.

16. Contact Us

For privacy questions, listing correction or removal requests, SMS questions, or other data-related requests, contact: